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Refund Policy

Effective Date: 2024

1. Overview

At Adsora LLC, we strive to ensure our customers are satisfied with their purchases. This Refund Policy outlines the conditions under which we offer refunds and the procedures for requesting a refund.

2. Refund Eligibility

You may be eligible for a refund under the following conditions:

  • Physical Products: Returns must be requested within 30 days of the purchase date. Products must be unused, in their original packaging, and in the same condition as when you received them.
  • Digital Products: Refunds for digital products are only available if the product is defective or not as described. Refund requests must be made within 7 days of purchase.
  • Services: Refunds for services are evaluated on a case-by-case basis. If you are not satisfied with a service, please contact us within 14 days of receiving the service.

3. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Gift cards
  • Downloadable software products
  • Sale or clearance items
  • Customized or personalized products

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email us at andrew@adsora.com with your order number, product details, and reason for the refund request.
  2. Return Authorization: We will review your request and, if approved, provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
  3. Return the Product: Send the product back to us within 14 days of receiving the RAN. Include the RAN and original receipt in the package.
  4. Inspection and Refund: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days.

5. Shipping Costs

  • Customer Responsibility: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Refund for Shipping Errors: If you received the wrong item or a defective product due to our error, we will cover the return shipping costs.

6. Refund Processing

  • Original Payment Method: Refunds will be processed using the original payment method. If the original payment method is no longer available, please contact us to arrange an alternative method.
  • Processing Time: Refunds typically take 5-7 business days to appear on your statement, depending on your financial institution.

7. Late or Missing Refunds

If you have not received a refund after the processing time:

  1. Check Your Bank Account: Verify with your bank or credit card company, as it may take some time before your refund is officially posted.
  2. Contact Us: If you still have not received your refund, please contact us at andrew@adsora.com.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at andrew@adsora.com for further instructions.

9. Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

10. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Adsora LLC

5900 3rd st, 94124, San Francisco, CA

andrew@adora.com